Allows direct connection to Trillet’s infrastructure without a proxy.
Provides improved control over In Call API payloads.
Variables can now be used in path and query parameters.
Assign dynamic variables to phone numbers for context-aware prompting when using flows with multiple numbers.
SIP headers can now be mapped to attributes and retrieved in both call history and post-call webhooks.
Integrate directly with your Vicidial dialer server for automated screening and closing agents, including hangup/disposition handling and
reroute_vicidial_call tool for transfers. More details included in Call Flow → Settings.Sends a full log of call events (start, end, tool calls, successes, failures) to a provided webhook.
Variables from one API response can now be used in subsequent API calls within the same call flow.
Helps new users build their first flow in natural language using Trillet’s MCP server.
Plays in a call lobby during warm transfers.
Preview and confirm important batch details before initiating calls.
Adds Basic Auth support for API security.
Now applied at runtime instead of execution time.
Direct payment now available for Trillet Support Plans.
Now shows errors, warnings, and row numbers.
Better error management when using custom voices.
Improved readability of the Call Queue page.
Page now shows which flow and agent a number is assigned to.
Suggests required CSV columns based on the flow.
Added both Proxy SIP (legacy) and Direct SIP options when importing numbers.
Improvements for batch calls and calls API docs.
Timeout increased from 10s to 20s.
Prevents jittery loading and outdated information.
Fixed scheduling bug in batch calls.
Fixed cancel batch functionality failing in some cases.
General bug fixes and platform improvements.
An additional per-minute cost now applies when using internal numbers.
Message flow integrations will be expanded over the coming weeks to support more platforms and use cases.
Smart Callback has been revamped for improved reliability and scheduling capabilities.
Dark Mode is now available across Trillet AI for a more comfortable viewing experience.
New real-time testing panel for message flows displays tool-call payloads and responses for easier debugging.
Message flows have been revamped with billing support, in-conversation APIs, and native
cal.com calendar booking integration.Office hours can now be configured at the Call Flow level (previously set at the phone number level).
Support Plans are now available for customers to access priority help and additional resources.
BYO ElevenLabs users can now directly select from voices available in their account instead of using a Voice ID.
Inbox has been overhauled with major UI/UX improvements for a cleaner and faster experience.
cal.com setup now supports an optional Availability ID field for more flexible scheduling.Fixed cache invalidation issues when unbinding a phone number from an agent.
Fixed cache invalidation on agent bind/unbind events in message flows.
Fixed an issue affecting post-call analysis variables.
Various bug fixes and security enhancements have been applied across the platform.
A complete overhaul of message flows is underway – including a new Infobip integration and advanced flows with real-time in-conversation API calling coming soon.
Brand-new Agency Dashboard launched – manage your white-label presence with ease. Includes White Label Settings, Stripe Settings, Team Members, Wallet Settings, and Subworkspace Management – all in one unified view.
A new custom authentication page experience for Trillet and agency partners – improving onboarding flow and delivering more secure, brand-aligned access control.
Introducing Trillet’s proprietary anti-bot detection system which houses the ability to automatically disconnect calls when bot-like behavior is detected.
Multiple numbers can now be assigned to a single agent for call routing flexibility.
Search functionality added to the workspaces selection dropdown for easier navigation across large workspace lists.
Call flow settings modal made responsive for smoother usage on all screen sizes.
Sidebar UI revamped – collapses and expands more smoothly with better coherence.
Workspace name now displays in the call summary breakdown instead of workspaceID.
Resolved a bug where folder assignment failed while editing/viewing call flows.
Resolved a bug regarding the auto recharge toggle under billing.
Fixed a bug where agents did not show up on the single/batch call page without refreshing the page.
Major platform upgrade with custom SIP, workflow automation (n8n, make.com), advanced permissions, and enhanced call management for a better enterprise experience.
Custom SIP Architecture integration for enhanced telephony infrastructure.
In-call API field mapping with dynamic key-value pairs for advanced post-call analysis variable extraction.
New API handlers in documentation for comprehensive workspace management capabilities.
n8n and make.com integration now available for seamless workflow automation.
Dispositions v2 with enhanced call outcome tracking and analysis features.
Added quick action to email support.
Prior calls context upgrade: now keeps track of dynamic variables captured over the last 5 calls, allowing call resumption from where they left off if a caller rings back or is busy.
Permissions implementation for granular access control and security.
Text streaming issue resolved for improved real-time communication.
Batch calls error display issue resolved for better error visibility and debugging.
Auto recharge button not getting disabled after being turned off—now properly responds to user settings.
Resolved issue preventing duplicate workspace creation from multiple clicks.
Responsiveness issues resolved across the platform for improved UX on all device sizes.
Warm Transfers enhancement with configurable timeout and timeout message for better call handling and return to caller.
Implemented a brand new UI design for a fresh, modern user experience.
Redesigned the agent creation experience for a more intuitive and streamlined workflow.
Added the ability to redirect return inbound calls to a specific phone number.
Introduced MCP integration, allowing agents to connect to any MCP server for seamless integrations.
Addressed various issues with batch calls for improved reliability.
Made significant improvements to smart call functionality for better performance.
Enabled exporting of call history data, including full transcripts and enriched metadata.
Launched Batch Call APIs to programmatically manage call queues. See docs at docs.trillet.ai.
Implemented a 2-minute timeout for calls where the caller remains silent, automatically ending the call.
We’re excited to announce the deprecation of Advanced Call Flows in favor of our revolutionary new Visualizer tool, designed to transform how you create and optimize AI agents.
Introducing the Visualizer: A powerful new tool for visualizing, editing, and fine-tuning agent prompts with intuitive loop detection and optimization capabilities.
Enhanced prompt visualization with real-time feedback and suggestions for improved agent performance.
Advanced loop detection and optimization tools to help create more efficient and natural-sounding conversations.
Streamlined UI for better workflow efficiency and user experience.
Improved error handling and validation for more reliable agent creation.
Various bug fixes and stability improvements across the platform.
Major agentic voice AI infrastructure upgrade for improved latency, better tool calls, enhanced reliability, expanded voice detection model options & much more.
Added Gemini 2.0 Flash model with 1M context window and production-ready features back.
Introducing Prompt IDE for call flows: visualize tools such as calendar functions, In-Call APIs and transfers within the prompt editor, with autocompletion and instant error detection.
Implemented a prompt versioning system, maintaining 5 versions, version differences, and notes allowing you to easily switch between different prompt versions, instantly visualize differences and increase productivity.
Organize your call and message flows into folders for better structure and efficiency.
New prompt overwrite warning when saving call flows to support cross-team collaborations.
Enhanced logging for calendar and API tool calls, providing detailed error feedback and payload views.
Platform-wide visual loading cues improved for a smoother user experience.
Advanced search, category filters, and default grid view for call/message flows added for better flow management.
Added ability for agents to use an interactive ‘thinking’ sounds to signify processing states - for better customer experience.
Introduced a prompt field for dynamic AI welcome greetings for granular control and improved latency.
Omni-Channel Inbox: Introduced message and conversation deletion capabilities, plus customer renaming option.
Persistent volume controls during testing, maintaining user preferences across sessions.
General UI/UX optimizations for enhanced interaction.
New Spanish voice Isa added for expanded linguistic capabilities.
Accurate field names appear in batch calls editor - as in original CSV.
Restrictions applied on ‘GET’ method for In-Call APIs, removing objects & nesting.
Resolved persistent ElevenLabs API key issues when switching from BYO mode.
Removed preview text modal during voice selection for instant previews with preset text.
Multiple bugs fixed.
Speed, similarity, and stability enhancements for faster, more accurate, and reliable interactions
Improved live logging while testing on web for better visibility and debugging
Agents now fully initialize before calls connect to avoid startup delays
Improved handling of call endings for smoother call conclusions
More reliable and seamless call transfers
Call histories now show more comprehensive and visible interaction data
More accurate and insightful post-call analysis
Persistent dynamic variables for testing across sessions
Beta support for GPT-4.1 and GPT-4.1 Mini
Interactive Voice Response (IVR) system
Custom greetings for inbound and outbound calls; dynamic greetings are now call-direction aware
Pricing page is now more customizable
UI enhancements
Bug fixes
Google Sheets integration
Nested variables for incall API
UI enhancements
Batch Call improvements
Agent enhancements
Improvements to cal.com integration custom variables
Bug fixes
Over the coming weeks we will be prioritizing refining all current features and reliability will be our number 1 priority.
Text to speak during cal.com API calls
Nested objects in realtime API
Custom data in native cal.com integration
Export call histories
Accurate English STT (a bit slow)
Better pronunciation for Rime / Trillet voices (using brackets)
Batch call recreation feature - still ongoing
Multiple bug fixes
Various UI enhancements
Introduced Trillet Voices for enhanced speech quality and naturalness
Implemented auto flow generator for simple flows to streamline call flow creation process
Improved Knowledge Bases with better retrieval and integration capabilities
Enhanced whitelabel functionality with expanded customization options
Updated Pricing Page with clearer tiers and feature comparisons
Improved post call webhook to include room name in call metadata
Simplified Agent Creation Flow for better user experience
Enhanced Autoflow Generator with more intelligent conversation path creation
Various UI/UX improvements across the platform
Multiple bug fixes and stability improvements
Implemented intelligent STT provider selection between Speechmatics and Deepgram based on language for optimal accuracy
Added custom domain support for Web SDK integration on self-hosted websites
Introduced web call recording functionality
Added call flow import/export capability for easy workflow sharing
Expanded supported languages list with improved regional options
Enhanced Eleven Labs custom voice integration user experience
Resolved batch calling issues for UK, Canada, and US phone numbers
Various bug fixes and UI improvements for better usability
Introduced Simple Prompt Templates with best practices to streamline prompt creation
Added Human-Like Tone toggle for more natural voice responses
Enhanced AutoBuilder with first-speaker selection for optimized call flow generation
Implemented comprehensive UI improvements and validation fixes
Call Flows now have Warm and Cold transfers
Beta call analytics dashboard with more coming shortly
Dynamic Variable replacement when testing web calls or sending single calls
cal.com integration natively
BYO elevenlabs, bring your own custom trained voices to elevenlabs today!
Call Flows further improvements
End Call improvements
Improvement for API speed when fetching call history
External Numbers fix, bringing numbers via SIP
Message flow creating agent fix
Active sessions close fix for calls
Major call flow improvements with enhanced node visualization and real-time state tracking
Enhanced end call detection with improved goodbye message handling
Updated minimize/expand toggle with intuitive directional arrows
Optimized Agent Flow Visualizer layout with compact view mode
Custom Domain for White Label customers
New recording Modal and public recording URL on history page
Nova 3 transcription engine with improved accuracy for Names, Numbers and general data capture
Call flow upgrades lower latency between nodes and end call upgrades
Updated supported voices
Improved Voice Mail detection
Added search and filter functionality for call logs
Fix for phone number not removing on phone management page
Released Call Flows and Editor in Alpha with enhanced node transitions for seamless long or advanced conversations with automatic variable extraction
Added Rime AI integration as a new Text-to-Speech provider
Implemented Security Opt-out feature with automatic transcript and data removal upon webhook trigger
Redesigned homepage to align with new branding
Introduced new settings menu in call flows for improved user experience
Added configurable reminder settings and silence-based call termination for agents
Enhanced AI agents with improved voice detection and variable capture capabilities
Various improvements and bug fixes for web call SDK
Agency mode, now has the ability to add branding to the master workspace
Added Gemini 2.0 Flash Lite model with 1M context window and ultra-fast responses
Added Gemini 2.0 Flash model with 1M context window and production-ready features
Updated call settings with silence handling - includes reminder messages for silent callers and automatic call termination for non-progressing calls
Enhanced Gemini models with more friendly conversational style for improved user interactions
Fixed white label bug causing incorrect branding display
Fixed Stripe bug when managing subscriptions to ensure accurate billing updates
Fixed various small UI issues for improved user experience
Added public and private agents for web SDK
Added reanalyze button functionality to replay call analysis and trigger new webhooks
Added configurable recording URL visibility with public and private options
Added non-interruptible option for both custom and AI-generated welcome messages
Added Krisp noise cancellation for improved audio quality in both phone and web calls
Added role-based access control for wallet sharing options
Integrated phone number subscriptions with Stripe payment system
Resolved billing issue where sub-workspace charges were incorrectly applied to master wallet
Implemented various UI improvements and bug fixes across the platform
Introduced changelog system to keep users informed of platform updates
Improved call transfer system with enhanced cold and warm transfer capabilities
Optimized background noise loading to reduce latency in call initiation
Optimized agent data management by implementing selective data loading
Migrated auto recharge system to Stripe for improved payment processing
Enhanced call conclusion with improved farewell message system
Fixed missing breath pauses between sentences for specific voice models